Case study
Transforming Business Processes and Global Logistics
Stack
DURATION
TEAM SIZE
Our Client:
A business workflow management startup, in partnership with a major telecommunications partner for its logistics solution.
The Challenge:
The startup identified critical pain points in traditional business operations and customs clearance:
- For Business Process Management: Many organizations struggled with inefficient, fragmented internal processes. This led to wasted time, increased operational costs, and a lack of data-driven insights for improvement. The need was for a unified platform to model, automate, and monitor workflows
- For Logistics Automation: International trade was plagued by manual, time-consuming, and costly customs clearance procedures. Exporters, importers, and intermediaries faced significant administrative burdens, potential delays, and a lack of real-time visibility, leading to supply chain disruptions and financial drains. The challenge was to create an automated, expert-driven solution for customs processes.
The Solution
Business Process Management Redefined:
This powerful BPM platform empowers organizations to achieve peak operational agility through:
- Process Modeling & Automation: A user-friendly interface allows businesses to visually map out their workflows and automate repetitive tasks, ensuring consistency and accuracy.
- Performance Monitoring & Optimization: The platform provides real-time tracking of process performance, identifying bottlenecks and offering data-driven insights for continuous improvement.
- Collaboration & Communication: Facilitates seamless team collaboration with integrated communication and document-sharing features throughout the process lifecycle.
Automated Customs Clearance for Global Trade:
This innovative platform transforms complex customs procedures into a simple, efficient process:
- Automated Declarations: Users can send commercial invoice details via email or API. The platform then validates the data against extensive business rules, pre-processes documents, and drafts customs clearance declarations in less than 90 seconds.
- 24/7 Availability: Provides continuous service, eliminating reliance on traditional broker hours.
- Data Protection & Auditability: Ensures high-level data security and provides full auditability of all customs processes.
- End-to-End Visibility: Offers complete transparency across the supply chain with email notifications on declaration status, enabling real-time tracking.
- Multi-Modal & Commodity Support: Handles various freight types and a wide array of commodities for both UK imports and exports.
The Complexity:
The development of these platforms presented significant challenges:
- Enormous Data Volumes: Managing and processing large volumes of transactional and historical data requires robust database solutions and optimized data handling.
- Government System Integrations: The logistics platform demanded complex integrations with numerous critical government systems, including CDS, CCS-UK, CNS, MCPIPAFFS, and DEFRA, ensuring data accuracy and compliance for customs declarations.
- Extensive Business Rules: Maintaining and updating a vast and intricate set of business rules across development, testing, and production environments, tailored for each customer’s specific import/export needs, was a continuous challenge.
Results & Achievements:
The successful delivery of these two platforms yielded significant benefits for the startup and its clients:
- Secure, Seamless, and Quick Customs Clearance: The logistics platform transformed customs processes into a low-effort, low-cost operation, drastically reducing administrative overhead and potential delays.
- Easy & Clear User Experience: Both platforms were designed with user-friendliness at their core, ensuring intuitive navigation and operations for all users.
- Successful Launch & Timely Releases: Both solutions were launched successfully and consistently saw timely releases of new features and enhancements.
- Comprehensive Support: The logistics platform successfully supports multiple freight types, a great variety of commodities, and both UK imports and exports.
- Innovative Data Submission: The ability to quickly submit invoice data via email with OCR data extraction and customer-tailored business flows sets the logistics platform apart.
- User-Friendly Wizard: A general user wizard for the logistics platform ensures guided, user-friendly submission of import data via CSV or Excel.
- 24/7 Customer Support: Provided continuous customer support, demonstrating Insoftex’s commitment to client satisfaction.
Key Technologies Utilized:
Backend:
Golang (Go)
MongoDB
REST APIs
GraphQL
NATS
gRPC
Frontend:
Angular
RxJS
Nx
Infrastructure:
Kubernetes
AWS
Other:
Open API
Michael Babylon
Sales Director, Europe
Let's talk!
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